Are you passionate about revolutionising engineering with AI? Here at Monolith AI we’re on a mission to empower engineers to use AI to solve even their most intractable physics problems. We’ve doubled in size over the last four years, and we have ambitious plans moving forward. It’s an exciting time, and to continue our growth, we are recruiting a Senior Customer Success Manager to join our Customer Success team.

What you can expect as a Senior Customer Success Manager here at Monolith AI:

As a Senior Customer Success Manager at Monolith, you’ll play a pivotal role in our customer’s journey. When a new account is being onboarded, the Customer Success Engineer will work closely with the customer to ensure they’re getting as much value from the Monolith software as possible.

Over time, you’ll develop a deep understanding of the Monolith platform. This is a highly technical product in a specialised space so it’s crucial that you’re able to act as a subject matter expert and AI Thought Leader. Of course, we have experts across a number of different positions who you’ll work closely with to get you up to speed throughout your onboarding.

A day in the life of a Senior Customer Success Manager could look like this…

A Senior Customer Success Manager at Monolith serves as a trusted technical and business advisor to enterprise and SMB customers. The role involves deep dives into platform analytics identifying opportunities to enhance platform value for clients. Moving between strategic business reviews, showcasing the tangible impact of the software, and hands-on technical sessions helps customers optimise their engineering frameworks and workflows.

The position demands close collaboration with marketing, sales, solutions engineering, data science, and product teams, leveraging collective expertise to solve complex business and technical challenges. A key focus is consulting with engineering teams, helping them measure and demonstrate the business impact of their initiatives. Strategic account planning alongside project management ensures customers' current needs are met while anticipating future opportunities for growth and innovation in their transformation journey in collaboration with our sales team.

What would set you up for success coming into this role:

• You’ve had prior exposure to the complexity of Batteries and the Automotive industry

• You have at least of five to eight years of experience in Customer Success / Consulting. It’s particularly useful if this is in an engineering environment.

• You’ve had the opportunity to scale a customer-facing function including processes and structures within it.

• You’re not phased by communicating, challenging and influencing stakeholders. Both internally and externally.

• Experience working in a start-up environment is appreciated but not required. We need you to be prepared to pivot quickly and sometimes deal with ambiguity.

• You are fluent in English.

Our Interview Process: 

1. Recruiter Screen & Intro to Monolith (30 minutes)
2. Meet the team (60 minutes)
3. Customer Account Management (45 minutes)
4. Final Stage (45 minutes)

Why Monolith?

Our culture is passionate, engaging and collaborative. We are genuine, we bring our true selves to work and celebrate those little quirks that make us different. We have a culture of learning, we encourage new ideas, out of the box thinkers and risk takers. We’re all human and sometimes we make mistakes, but we brush ourselves off and try again. Our culture encourages freedom, flexibility and creativity.

At Monolith our values are core to how we do business. They’re not just words on a wall, we live them every day. Our values are embedded in our internal processes so that we’re always reminded what’s important to us and we continue to grow as individuals and as a company.

Our values are:

• Bring yourself to work

• Always be curious and open

• Think like an engineer

• Work smart, not hard

• Be in this together

Our benefits & perks for US employees:

• Health Insurance 

• Dental and Vision Insurance  

• 401k contributions (Monolith will match 100% of the first 3% of an employee's contributions, and 50% of the next 2% of the employee's contributions)  

• 20 days of PTO, plus national holidays 

A few things to note:

• We don’t have an end date to apply for this role, but we will prioritise early applicants, so if you’re interested then please apply soon.

• We are not open to working with external recruitment agencies at this time.

• Monolith AI is proud to be an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives.

• If you don’t quite match everything above but you feel you can succeed in this role then we encourage your application and look forward to hearing from you.

• Only candidates who have the legal right to work in the US will be considered for this role.